Survey after survey shows that communication proves to be a key area for improvement for organizations.
At its most basic, a message goes out and it must be received and understood by the other person for it to be an effective communication. And in that brief simple two-step process … everything that can go wrong will try to go wrong.
If you said better communication, then you no doubt have participated in a few of these surveys yourself!
Business people at all levels say over and over that communicating effectively is one of the biggest issues they face every day.
And here’s the curious part.
When you try to drill down to exactly what it is they mean, or when you ask, “What is good communication?” and “What does that mean, exactly?” all of sudden the answers are NOT so clear any more.
They say things like,
- My employees don’t communicate.
- My boss doesn’t communicate.
- My manager never tells me anything.
- My co-workers don’t know what they are talking about.
And there is always a lot of frustration associated with these kinds of statements, as well.
So, it seems poor communication is everywhere. And it is wearing people down.
The other thing we learn from these surveys is that poor communication almost always is someone else’s fault.
People say “They don’t communicate” and “They need to communicate better.”
They, of course, meaning others.
Good communication has confounded conscientious communicators for so long it has its own Murphy’s Law that goes something like this:
First: If communication can fail, it will.
Second: If a message can be understood in different ways, it will be understood in just the way that does the most harm.
Third: There is always somebody who knows better than you what you mean.
And finally, that brings us to why good communication is so hard to come by.
The more you try to communicate, the greater the possibilities for misunderstandings.
Training for your team
Contact Kellie Boysen with Alternative HR today for a customized communication training program for your organization! 717-855-5589